Assistant General Manager
Basic Purpose and Objective of the Position
The Assistant Manager serves as assistant to the Restaurant General Manager and provides additional management coverage of operating hours and direct supervision of operations in an individual Taco Bell unit. Like the Restaurant General Manager, focal points include: driving excellence in customer service, maintaining company standards in product and facility specifications, supervising food handling procedures and operational processes, and exercising basic shift-to-shift financial control to meet unit profit margin targets. In addition, the Assistant Manager assumes responsibility for facilities and equipment maintenance, adherence to detail cleaning tacks, and specific routine financial controls. Human resources responsibilities of an Assistant Manager are limited to crew training, ongoing coaching, and feedback for hourly employees, and health and safety audits. The Assistant Manager directly performs hands-on operational work on an ongoing basis to train employees, respond to customer service needs, or otherwise role model appropriate skills and behaviors in the restaurant.
Customer Satisfaction/Product Quality
Delivers Excellence in Customer Service
Is fully aware of customer needs and ensures that they receive quality products and service. Ensures work is to the correct standard. Possesses extremely high standards of product quality and speed of service and constantly monitors performance against those standards. Possesses a strong eye for detail and cleanliness. Presents a positive image through a professional appearance of self and other employees. Interacts with customers in a highly effective and proactive manner. Consistently seeks to improve the customer experience. Demonstrates and emphasizes to others the importance of a winning customer experience. Uses customer feedback tools and techniques in making decisions and improving restaurant performance.
Technically proficient in all aspects of food preparation, production, and delivery. Displays detailed knowledge of all key food handling/food safety procedures. Familiar with basic restaurant equipment troubleshooting. Displays detailed knowledge of all Taco Bell product standards.
Creates a good team spirit. Rewards good performance by providing positive feedback. Gets staff involved and pulling in the same direction. Encourages individuals to meet high standards and maintains dignity, respect, and morale of individual employees. Delegates a mix of good and not so good tasks. Is enthusiastic and energetic.
Educational Attainment/Experience Requirements