Shift Manager / Senior Shift Manager
Hourly Pay Rate (Requires 2+ Years of Experience)
Basic Purpose and Objective of the Position
The Shift Manager is an hourly position that serves to assist salaried management in routine administrative and operational task within the restaurant. Like the Assistant Manager, focal points include: driving excellence in customer service, and maintaining company standards in product and facility specifications, reviewing food handling procedures, and assessing operational processes. The human resources responsibilities of a Shift Manager are limited to crew training and ongoing coaching and feedback for hourly employees. In addition, the Shift Manager may assume full responsibility for the opening of the restaurant and, on occasion, the closing of a restaurant when salaried management is unavailable. In these instances, the Shift Manager maintains administrative control of the restaurant but is not authorized to serve in a managerial capacity.
Note: This description only documents the 30-50% of Shift Manager time that is allocated to management task. The remaining hours are allocated to deployed hourly tasks in food preparation, production, guest service, and cleaning.
Customer Satisfaction/Product Quality
Delivers Excellence in Customer Service
Is fully aware of customer needs and ensures that they receive quality products and service. Ensures work is to the correct standard. Possesses extremely high standards of product quality and speed of service and constantly monitors performance against those standards. Possesses a strong eye for detail and cleanliness. Presents a positive image through a professional appearance of self and other employees. Interacts with customers in a highly effective and proactive manner. Consistently seeks to improve the customer experience. Demonstrates and emphasizes to others the importance of a winning customer experience. Uses customer feedback tools and tech-niques in making decisions and improving restaurant performance.
Technically proficient in all aspects of food preparation, production, and delivery. Displays detailed knowledge of all key food handling/food safety procedures. Familiar with basic restaurant equipment troubleshooting. Displays detailed knowledge of all Taco Bell product standards.
Educational Attainment/Experience Requirements